Help Center
bajiok Frequently Asked Questions
From opening an account to bKash deposits, cricket betting and safe gaming — find answers to all your questions here.
bajiok receives many questions every day from players in Bangladesh — about registration, payment methods, bonus terms, cricket betting or safe gaming. On this page we have organised the most common questions into five categories so you can quickly find the information you need. If you cannot find an answer to your question, contact our 24/7 live chat support team.
Account and Registration
Account and Registration
Common questions about creating and managing your account at bajiok.
To open an account at bajiok you will need an active mobile number, a valid email address, and your name and date of birth. The registration process is conducted entirely in Bengali and can be completed in just a few minutes. Please note that the minimum age to open an account at bajiok is 21.
No, each user may create only one bajiok account. Creating multiple accounts from the same person or the same device is strictly prohibited. This is an important rule to ensure a safe and fair gaming environment. If the rule is broken, both accounts may be closed.
Click the "Forgot password?" option on the login page and enter your registered mobile number or email. A verification code will be sent to you which you can use to set a new password. If you have trouble, contact our 24/7 live chat support.
Yes, you can change your contact information, preferred language and security settings from account settings. However, to change core identity information (name, date of birth) you will need to contact the support team and complete the required verification.
First make sure you are using the correct username and password. Clear your browser cache and cookies and try again. If the problem persists, go directly to the bajiok Login page for assistance or contact our 24/7 live chat.
Deposits and Withdrawals
Deposits and Withdrawals
Answers to all questions about bKash, Nagad, Rocket and bank transfer.
Depositing money into bajiok using bKash is usually instant — in most cases the balance is added to your account within a few seconds. Occasionally it may take 2-5 minutes due to network congestion. The minimum deposit amount is ৳500.
Yes, Nagad is one of the supported payment methods at bajiok. Deposits via Nagad are also usually processed instantly. You can also deposit via Rocket, Upay and bank transfer. The minimum deposit amount is ৳500 for all methods.
Withdrawals from bajiok are usually processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. If your KYC verification is complete, the process will be even faster. Bank transfers may depend on standard banking hours.
bajiok itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. For bank transfers, your bank's standard transfer fee may also apply. Contact live chat for the latest fee information.
If a withdrawal request is cancelled for any reason, the full amount will be returned to your bajiok wallet. Contact our live chat support to find out the reason for the cancellation before attempting to withdraw again. In most cases, updating your verification documents resolves the issue.
Yes, both Rocket and Upay are supported withdrawal methods at bajiok. You can withdraw using the mobile number registered to your account. The minimum withdrawal amount is ৳800 and the process is usually completed within 10 to 45 minutes.
Games and Rules
Games and Rules
Questions about cricket betting, slots, live casino and mobile gaming.
To bet on BPL matches at bajiok, first deposit money into your account, then go to the cricket section and select the relevant match. Various betting markets are available including match winner, toss and top batsman. You can also place bets while a match is in progress using the live betting option.
The slots section at bajiok features games from well-known providers including PG Soft, Pragmatic Play and JILI. You can play Fortune Tiger, Mahjong Ways and Lucky Neko from PG Soft; Gates of Olympus and Sweet Bonanza from Pragmatic Play; and Fortune Gems and Super Ace from JILI, among many others. New games are added regularly.
RTP or Return to Player is a theoretical percentage that indicates how much money is returned on average for every ৳100 wagered over the long term. For example, a 95% RTP means an average of ৳95 is returned for every ৳100 over the long term. However, RTP does not guarantee short-term results — each spin or round is independent and random.
Yes, bajiok is fully mobile-friendly. All games can be played directly from a mobile browser on both Android and iOS devices — no separate app download is required. Cricket betting, live casino and slot games all work smoothly on mobile.
The live casino section at bajiok features live table games from Evolution Gaming and Ezugi providers. These include live roulette, live blackjack, live baccarat, Sic Bo and various interactive show-type games. Enjoy a real-time gaming experience with professional dealers.
Yes, bajiok offers betting on IPL, T20 World Cup, ICC tournaments and various other international cricket events. Special attention is given to Bangladesh Tigers matches. You can bet both before tournaments begin and while live matches are in progress.
Bonuses and Promotions
Bonus & Promotions
Questions about welcome bonus, wagering requirements, and the VIP program.
As a new member, bajiok offers a 150% bonus on your first deposit, up to ৳5,000. For example: deposit ৳1,000 and get ৳1,500 as bonus, making your total balance ৳2,500. Before withdrawing the bonus, you must wager the combined total of your deposit and bonus 25 times.
The wagering requirement is the number of times you need to place bets in order to make your bonus funds withdrawable. The wagering requirement for bajiok's welcome bonus is 25 times. That means if you deposit ৳1,000 and receive ৳1,500 as bonus, you must place bets worth a total of ৳2,500 × 25 = ৳62,500.
The bajiok VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. You can automatically move up to higher levels through regular gaming and betting. Weekly cashback increases at higher VIP levels — from Bronze up to a maximum of 1.0% at the Diamond level.
bajiok VIP cashback rate details: Bronze — up to 0.2% weekly; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; Diamond — up to 1.0% weekly cashback. Cashback is automatically credited to your account every week.
In most cases, regular bajiok bonuses and promotions are applied automatically. However, special festival offers or limited-time promotions may sometimes require a promo code. Contact live chat or check the promotions section of the site for up-to-date information on active offers and codes.
Security & Responsible Gaming
Security & Responsible Gaming
Questions about account security, the 21+ age limit, and problem gambling.
bajiok uses SSL encryption technology to keep all your personal and financial information secure. Your data is not shared with third parties and is stored on secure servers. We believe in fair play and transparent operations. For more information, see our Privacy Policy.
bajiok is intended only for those aged 21 or above. Your age is verified at the time of registration. Creating an account or playing games by anyone under 21 is strictly prohibited. This is not just a rule — it is an important commitment to ensuring responsible gaming.
Yes, bajiok deeply believes in responsible gaming. If you feel that gaming is having a negative impact on your life, please contact us via live chat. We will help you with self-exclusion, setting deposit limits, and other supportive measures. For more information, visit the Responsible Gaming page.
Self-exclusion is a voluntary break feature where you can suspend your bajiok account for a specified period. To activate it, contact us via live chat or email [email protected]. It will not be possible to log in to your account while self-exclusion is active.
There are two ways to contact bajiok. First, 24/7 live chat available on any page of the site — the fastest method for immediate support in Bengali. Second, you can email us at: [email protected]. You can reach us in Bengali through both channels.
bajiok is a secure and reliable online gaming platform. Through SSL encryption, fair play assurance, and a transparent payment process, we have earned the trust of players in Bangladesh. To learn more about our rules and terms, visit the Terms & Conditions page.